A Case For Simplicity
Time and money are wasted because of unnecessary complexity and duplicated processes among locations or departments.. If left unchecked, this complexity and duplication also affects employee morale. Research suggests that if employees are given a clear pathway to carrying out their jobs, then productivity will increase and overall performance will improve. Remember, simple strategies can be game-changers for organizations in the areas of 1) marketing, 2) communication and 3) customer service. For that reason, let’s take a look at three simple strategies that will reduce complexity and improve productivity at work.
3 Simple Strategies
1) Simplify Your Campaigns: Customers will remember a simple pitch or slogan about your business that grabs their attention. A campaign that is complicated with most likely be forgotten.
2) Start with a Proposed Outcome: People want to know the bottom line. They do not want to read pages of information to get to the facts. A chart or graph will summarize a 10-page report with a simple glance. The attention span of most people is short, and their patience is tested during long meetings.
3) Focus on Customer Service: Empower your people to provide exceptional customer service. Customers do not want a long list of options when they call into your business for help. I most cases, they would rather speak to a person right away to have their issue addressed. Warranties and return policies should also be easy for customers to understand. Even perks like loyalty programs will not be used if they are too difficult to figure out.[bctt tweet=”Remember, simple strategies can be game-changers for organizations.” username=”JasonCarthen”]
Think and reflect on the simple strategies that I shared and begin to determine if there are ways that you can implement them in your business. Keep in mind, as processes are simplified, decisions can be made more efficiently which will also improve productivity and increase workplace satisfaction.