April 12

What Should Happen When the Customer is Not Always Right?

It’s Carthen Connection Wednesday™ and Dr. Jason talks about a subject that is ripped straight from the headlines. Poor customer service and how leaders should act when confronted with difficult situations. At the end of the day leaders do not have the luxury of using boiler plate decisions and reactions to a very dynamic business environment.

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3 Key Points:

  • The customer is not always right..
  • Leaders must move beyond status quo.
  • Do not make a customer lose dignity.

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